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SHIPPING  & DELIVERY

Shipping Policy

Chestnut Valley is committed to delivering fresh, high-quality chestnuts to our customers in a timely and reliable manner. Please review our shipping policy below.

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Order Processing

  • Orders are typically processed within 1–3 business days after payment is received.

  • During peak harvest or high-demand periods, processing times may be slightly longer.

  • You will receive a confirmation email with tracking information once your order ships.

 

Shipping Methods

  • We ship orders using reputable carriers such as USPS, UPS, or FedEx, depending on destination and order size.

  • Shipping methods and rates are calculated at checkout.

  • At this time, we ship within the continental United States only.

 

Shipping Schedule

  • To ensure freshness, chestnuts may ship Monday through Wednesday.

  • Orders placed later in the week may ship the following week to avoid weekend transit delays.

 

Perishable Product Notice

  • Chestnuts are a perishable agricultural product.

  • Once an order has shipped, Chestnut Valley is not responsible for delays caused by the carrier, weather conditions, or incorrect shipping information provided at checkout.

  • We strongly recommend promptly refrigerating chestnuts upon delivery.

 

Shipping Costs

  • Shipping costs are calculated at checkout based on order size, weight, and destination.

  • Free or discounted shipping promotions may be offered periodically and will be clearly stated at checkout.

 

Delivery Issues

  • Please inspect your order upon arrival.

  • If your order arrives damaged or incorrect, contact us within 48 hours of delivery at [your email address] with photos and order details so we can assist you.

 

Address Accuracy

  • Customers are responsible for providing an accurate and complete shipping address.

  • Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges.​

Return & Exchange Policy

Perishable Goods Policy

  • All chestnut sales are final once shipped.

  • We do not accept returns or exchanges on perishable food items.

 

Damaged or Incorrect Orders

Your satisfaction is important to us. If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide your order number and clear photos of the issue

  • Email us at [your email address]

 

Once reviewed, we may offer a replacement or refund, at our discretion.

 

Shipping Delays

  • We are not responsible for delays caused by shipping carriers, weather conditions, or incorrect address information provided at checkout.

  • Refunds will not be issued for carrier delays beyond our control.

 

Order Cancellations

  • Orders may be canceled before shipment.

  • Once an order has shipped, it cannot be canceled or refunded.

 

Local Pickup Orders

  • For local pickup orders, please inspect your items at the time of pickup.

  • Issues must be reported at pickup to be eligible for resolution.

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